Business Gifts Supplier logo Business Gifts Supplier
UK suppliers of logo engraved corporate gifts & merchandise.
Sales Hotline: 0844 330 9978
Suppliers of quality corporate gifts and logo engraved merchandise to UK and international customers. Fine quality silver plated business gifts offered with free engraving and fixed price UK delivery.
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Home > Frequently Asked Questions

FAQ on Business-Gifts-Supplier.co.uk

Do I have to register?
Is it safe to give my credit/debit card details online?
Why is there a minimum order for products?
How quickly can I get my order delivered?
Do you take orders from outside the UK?
Does free engraving really mean free?
How do I upload my logo?
What format does my logo need to be in?
Is there a word limit to my engraving text?
I want to place a large order. Do you offer bulk discounts?



Do I have to register?
No. Registration is optional. You can order and purchase products on the Business-Gifts-Supplier web site without having to register. However, registration is free and there are benefits: for instance, registered users may review their previous orders on this site, and checkout is quicker as their shipping and billing address details are already pre-filled. If you want logo engraving for your products, you must register. This is so that we can keep a record of your logo artwork. It also means that you only need to upload your logo artwork once - for subsequent orders, your existing logo will be pre-selected. Be assured that the personal data you supply for registration will not be used for any other purpose. We do not sell, rent, share or otherwise distribute personal data to any third parties.

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Is it safe to give my credit/debit card details online?
Yes. Our online payment processing is handled by Sage Pay, a world leader in secure online purchase processing. Uppermost (owners of Business-Gifts-Supplier.co.uk) never sees your credit or debit card details - these are handled entirely by Sage Pay.

For further information about shopping safely online, the UK Government's Get Safe Online campaign website has pages devoted to How To Shop Safely and how to Make Payments Safely Online. Further sources of information include the Card Watch website.

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Why is there a minimum order for products?
Business-Gifts-Supplier deals primarily with corporate clients and our pricing and fulfilment structures are based around this client base. Whilst we are delighted to provide our products and services to individual consumers, we regret that we cannot justify the costs of dealing with small orders on this site. However, if you want to purchase single items or small quantities, all the products on this Business-Gifts-Supplier site are also available for individual purchase at our sister site, Business-Gifts-Express.co.uk.

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How quickly can I get my order delivered?
We aim to have all small to mid-size orders despatched within five working days of receiving an order. However, orders that require complex logo engraving may take longer. If you require delivery by a certain date, and your order is large (100+ items) or involves logo engraving, please contact us first to confirm a fulfilment schedule. Standard UK delivery is handled by Swift and U.S. delivery by UPS. If you prefer an express delivery service, please contact Business-Gifts-Supplier with details of your proposed order and we will reply with a quote for your custom shipping requirements.

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Do you take orders from outside the UK?
Yes. Business-Gifts-Supplier will accept orders from customers across the European Union (EU), U.S.A, Canada, Australia and New Zealand. For the current shipping rates, please see our shipping page. We do not normally deliver to other countries, but all requests will be considered. Please contact Business-Gifts-Supplier with details of your proposed order and preferred delivery destination.

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Does free engraving really mean free?
Yes! There is no charge for either text or logo engraving on this web site. However, we do require an origination fee of £30 for the preparation of logo graphics or artwork. This is a one-off fee - once we have prepared your logo file into a format suitable for engraving, you do not have to pay this origination fee for engraving this logo on subsequent orders. We also insist that customers requiring logo engraving must register. Registration is free, and offers benefits such as faster checkout and the ability to review your previous orders. It also means you do not need to re-upload your logo artwork every time you order. Please see our Services page for examples of logo engraving.

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How do I upload my logo?
Logo engraving is only available to registered users. You can only upload your logo from the Engraving Options page. When you add a product to your cart, you will automatically be offered the option of going to the Engraving Options page. Alternatively, in your cart there is a link for 'Engraving Options' next to each product in your cart. On the Engraving Options page, once you have registered and/or logged in, you will see two form fields to input your logo files. The first field allows you to browse your PC to find your logo file. Once found, click the 'open' button in the browse window to upload this file. Alternatively, if you have already uploaded files, you can select these from the second field. Use the drop-down menu to select previously uploaded files. When you have selected a logo file in either the 'browse' field or the drop-down menu, click the 'Submit Engraving' button to submit your engraving. You can review your selection from your Cart page.

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What format does my logo need to be in for engraving?
We can accept logo artwork in .jpeg, .gif and .bmp formats. Remember that the higher the quality of the original artwork, the better the clarity of the engraved logo. We recommend a resolution of 300dpi for your artwork. Please bear in mind also the actual size of your engraving - typically this will be no larger than 200mm x 200mm. There is no need to supply images in a substantially larger print size than this (as long as resolution is at least 300dpi).

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Is there a word limit to my engraving text?
No. There is no set word limit for text inscriptions. However, you must bear in mind the actual size of the engraving area on your chosen product. Typically this will be no more than 200mm x 200mm. If you are concerned that your inscription may not fit within the engraving area available, please contact Business-Gifts-Supplier before placing your order and we will confirm the space and potential wordage available.

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I want to place a large order. Do you offer bulk discounts?
Yes. We have a set matrix for discounts based on quantity (QTY) ordered for each product. You can see the price bands on each product page. Unfortunately these price bands are per product - the discount cannot be applied across different products; for instance, ordering six items of product A and six items of product B would not qualify for a bulk discount. Each product has to be treated separately. For very large orders (more than 200 items), please contact Business-Gifts-Supplier with details of your proposed order - including product codes and destination country - and we will reply with an estimate.

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